Full network support and qualified user service
Our support and maintenance concept ensures short downtime in case of emergency, fast response to support requests and pre-ventive monitoring. Our customers (medium-sized hotels, but al-
so hotel chains) appreciate that: security and fast, reliable help. Using state-of-the-art communication technologies, our support specialists are able to manage your system anytime, anywhere.
A high level of security
- Fast response times for support inquiries
- Regular monitoring and preventive checks
- Remote system check
- 24-hour system support incl. Duty throughout Germany
- SLA-based and individual service contracts
- Complete and ongoing documentation
- Release Management
Your support - our service.
Is your company productive without IT? Are you always informed about the status of your network? Is there an emergency plan? Can you have quick support at the weekend if necessary? If you've just thought "no" once, Ophelia is your partner! We are quickly and
reliably with you personally or by phone to guarantee a smooth process and fast troubleshooting. A support coordinator receives all support inquiries in a qualified manner, ensures that they are implemented promptly and ensures all communication with you.