Suite8 online training courses
With our Suite8 webinars, you will be able to selectively expand already existing Suite8 knowledge or acquaint yourself with Suite8 as a newcomer. The webinars take approximately three hours and are each limited to six participants.
You will experience up-to-date knowledge on different subject focal points and this will increase confidence, efficiency and productivity – and therefore the quality of your services provided.
Suite8 user training I
Expand your existing CRM and PMS knowledge: Tips and tricks (linking companies, group installation, master accounts for optimisation of statistics, merging), difference between block/group/party, brief overview of Daily Suite8 reviews
Suite8 user training II
Complete your existing CRM and PMS knowledge: Duplicate console, guest data anonymization from version 8.10.x upwards, block reservation, correspondence and extended reporting (creation of Excel reports and evaluations), group limits and overbooking.
Suite8 CCM advanced course
Expand your CCM knowledge: Setting up occasion groups for weddings or birthdays, producing menu cards, tips and tricks, analysing statistics, invoicing and reservation for participants as well as flat rates, creating tasks and activities, working with forecast and sub-events.
Suite8 set-up training
Structure your CRM and PMS set-up: Editor training, marketing codes, user administration and rights, signatures, housekeeping set-up, package handling, e-mail settings
Suite8 Rates Management
Increase your capacity utilisation with a targeted rates structure: Drawing up daily rates taking percentage occupation and events, basic rates with extra charges or reductions on standard rates, amenities, interfaces to channel managers, blocking data and rates restrictions, promotions (e.g. 5=4 and free of charge nights), arrangement handling
Suite8 Hotel Accounting
Keep your outstanding claims in sight: Outstanding claims-based bookkeeping, interfaces and their advantages, handling debtor administration incl. adjustment of reminders, business package with different value added tax rates, handling of complaints and credit entries, evaluation lists
Suite8 Front Office Cash Register Training
Optimise your check-out flow: Producing group and conference invoices, working with the invoice archive, deposit handling, voucher handling as an alternative for houses without the voucher management module, credit notes and complaints, fault finding by means of journals, article administration and evaluation
Suite8 Maintenance and Housekeeping
Consolidate your housekeeping knowledge: Targeted optimisation of the HSK sector, creating work plans with the maintenance tool, lost property handling, planning and allocating chambermaids incl. reporting, fixtures handling, room allocation by short-term changes (e.g. additional bed or erecting beds), report handing incl. specials
Suite8 Beginners Course I
We introduce you as a newcomer to the CRM module: Surface and function keys of Suite8, interrogating the daily shift, customer relation management and customer correspondence, working with tasks and calendar events, ideal for setting up guest card indexes (individual and company), linking contacts
Suite8 Beginners Course II
We introduce you as a newcomer to the PMS module: Setting up reservations for private and company reservations, working with traces, invoice instructions, finance accounts handling, checking in and simple checking out functions, completing daily settlement
Refresh your POS knowledge: Setting up articles (additional interrogation with and without price, allocation to different outlets, different prices for one article, allocation of separate printer pools), creating recipes (e.g. cocktail card), setting up recommendations (e.g. similar wines), waiter set-up (with and without waiter cards), issuing authorisations, setting up new outlets, Happy Hour cards
PCI and security training
Train Your Employees on Current Policies: General IT practices, privacy and data security, malfunctioning or power failure, PCI-DSS standards and payment card handling, malware threats, and detection